Monthly subscriptions
You may cancel at any time through the billing portal. Cancellation stops the next renewal and does not normally refund the current billing period. If you contact us within seven days of a first subscription charge and have not started a video, we will review a refund request. Renewals and partially used billing periods are generally non-refundable except where law requires otherwise.
Additional videos
A one-time additional-video purchase is eligible for review if no video has been started with that credit. Once project images have been submitted and creation begins, the purchase is generally non-refundable.
Failed or defective videos
A creation attempt that fails due to our service will not be treated as a completed video. We will retry it, restore the video credit or provide another reasonable remedy. If the delivered file cannot be opened or is materially incomplete, contact us within seven days of delivery and give us a chance to repair or recreate it.
Creative preferences, source-image problems, third-party platform cropping or changes after a successful download do not automatically qualify for a refund, but we still want to understand what happened.
How to request help
Use our contact form from your account address and include the charge date, plan or video ID and a short description. Approved refunds return to the original payment method; banks may take several business days to post them. Nothing in this policy limits rights that cannot legally be waived.